Support Channels



Seeking support? Please select one of the following channels …

1-888-616-0646

FAQ (Frequently Asked Questions) eMail Support Chat Support


The toll-free phone support channel is available at 1-888-616-0646.

Send eMail support to: Support@ClinicalinfoNet.com

All forms of “live” support are available the following schedule:

Mondays through Fridays: 10 a.m. to 10 p.m. (Eastern time)
Saturdays: 11 a.m. to 7 p.m. (Eastern time)

We believe in being proactive, predictive, and preventative. We are dedicated to assuring that everyone has the best possible experience and satisfaction when using Clinical InfoNet.

  • For help making your first call, please download the First Call Manual using the link below.
Clinical InfoNet First Call Manual

  • To download the full User Manual, please us the following link.
Clinical InfoNet User Manual


  • If you have received your web camera and are ready to activate your account for the first time, click below to enter your unique PIN Number. Your PIN Number was on the instruction sheet in the webcam shipping box.
Enter Your Pin